Customer and Delivery Lead - London, United Kingdom - Ministry of Justice

Ministry of Justice

Verified Company

London, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary - The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670 Your salary will be dependent on your base location

Number of jobs available - 1

Detail of reserve list - 12 Months

Region - National

City/Town - National

Building/Site - NATIONAL

Please note:

Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting.

The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time.

Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.

Grade - Grade 7

Organisation Grade for MoJ - Grade 7

Post Type - Permanent

Working Pattern - Full Time, Part Time, Flexible Working

Role Type - Business Management & Improvement, Customer Insight, Information Technology, Digital

Job description 1

Customer and Delivery Lead (Continual Improvement)

Location:
National

Closing Date: 4th February

Interviews: 15th & 16th February

Grade:
G7

Salary:
London: £ £66,670, National: £54,358 - £61,585

Working pattern:
Full time, Part time, Flexible working

Contract Type:
Permanent

Vacancy Number: 83634

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We're recruiting for a Customer and Delivery Lead here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This opportunity will be for an enthusiastic and seasoned Customer and Delivery Lead who is happy to lead but also be involved hands-on as well.

As a Customer and Delivery Lead, you will enable continual service improvement through agile methodologies to be consistently delivered across the MoJ Estate.

This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, and HMCTS.

You will have the ability to build and maintain effective relationships with a variety of suppliers, both internal and external.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:
You role will include, but may not be limited to;

Approving and prioritising continual improvement initiatives.
Aligning approved initiatives to the Justice Digital strategy.
Defining clear and measurable objectives.
Leveraging datadriven insights to identify potential process bottlenecks, redundancies, and inefficiencies, providing wellreasoned.
Facilitating 'Inception' events, capturing key outputs, suggestions, and other significant insights during the workshop activities.
Producing a comprehensive storyboard showing the endtoend roadmap required to realise identified benefits.
Identifying and collaborating with key stakeholders.
Effectively communicate ideas and reasoning behind proposed continual improvements, including business benefits and anticipated results.
Capturing baseline data and objective key results so that continual improvements can be measured.
Aligning continual improvements to Justice Digital primary goals, to ensure that enhancements contribute directly to strategic objectives.
Sharing outputs (both positive and otherwise) with the business and support teams by maximising the use of the Know the Thing SharePoint site, periodic reporting packs and collaboration standups.
Leading the continual improvement governance framework.
Represent real world situations at varying levels of detail or complexity, to aid the communication and understanding of different scenarios (existing, proposed, or conceptual).

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply

Person Specification

Essential

Continual Service Improvement. Proven experience analysing current processes, identifying and implementing opportunities to optimise processes, leading and developing a team of experts to deliver service improvements. You help to evaluate and establish requirements for the implementation of changes by setting policy and standards. You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery.
Strategic Thinking and Service Focus. You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible seeing the bigger picture.
Ownership & Initiative. You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.

You can identify dependencies in plans across services and coordinate delivery.