Band 3- Receptionist/ Administrator, Cardiology - Watford, United Kingdom - West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Teaching Hospitals NHS Trust

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to appoint a motivated individual to join our Cardiology Administration Team. We are a friendly team fulfilling a vital front line service.

The hours advertised are required to cover service needs. The hours for this vacancy 37.5 hours per week. The individual will be able to cover both Watford General Hospital and Hemel Hempstead Hospital.

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time.

You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

This is a varied role and the post holder must be able to flexibly provide cover across sites.

Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.
Our busy reception desks dealing with patients facetoface, ensuring they are booked in and directed to the appropriate waiting areas.
Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.

There has never been a more exciting time to join West Hertfordshire Hospitals NHS Trust Major redevelopment works are due for completion by 2025 or soon after.

These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

We encourage and welcome people with disabilities if you need help please ask.

Leading and Managing

To work with colleagues to manage workload and time
To work well both independently and as part of a wider team, being aware of when to escalate issues and when they can be resolved

Information Resources

To collect, collate, evaluate and report information, maintaining accurate patient records of all care deliverd Research & Development
Participate in mandatory training and induction programmes, as well as staff appraisals and objective setting
To develop own skills and knowledge and contribute to the developments of others