Operations Lead - London, United Kingdom - art-K

art-K

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

All job aspects will be working with the club managers locally to support their administrative and marketing activities, to grow the branches faster

This will include:

In the studio

Adhoc cover support or support on launch events.

Booking System

Work across the booking system; creating a better customer UX to capture more bookings. Improving functionality at the backend to improve the company's productivity.
Take the lead on monitoring and updating the booking system and interfacing with the developers, specifying opportunities identified for future improvement.
Respond in real time to daytoday enquiries from staff
Maintain a relationship with the company's software provider with the highest level of professionalism.
Be an advocate of the system and build trust in the system while training or retraining users.
Judge each situation to ensure the end customer receives an answer to the enquiry in a timely manner; sometimes training or consulting with staff, sometimes intervening directly because time is of the essence.
Using the statistics and evidence available from the booking system and conduct market research to support Sales.
Support Sales in the reporting of growth metrics and deducing trends where possible.
Support Sales in data analysis needed to achieve our company goals.

Events operations

Coordinate with Marketing on event opportunities.
Manage the operational element for the events e.g. resources required for each aspect.
Events can include end of year exhibitions, corporate events and other public events.

Data analysis & comparison

Download, organise, present and analyse data for managers to make informed decisions.
Complete analysis to enable the company to decide e.g. which provider is the most cost efficient for a marketing drive we're doing.
Integrating Trustpilot through Zapier, to ensure invitations are automatically sent out after a customer purchases a class. Analysing data to determine if there are any issues.
Adhoc data entry.

Customer Service

Ad hoc other duties

Operational assistance as and when required.
Going on studio visits to support clubs' operational requirements.
Helping on 'launch days'; setting up a new club as a team effort.
Visiting clubs to provide administrative training sessions and help support/foster connections within the artK community
Ad hoc other tasks by request.

Formal Qualifications

Excel skills ability to use COUNTIF, VLOOKUP and create tables is a plus
High level computer skills
Bachelor's degree, 2:1 or above

Specific Skills
Time management to ensure the correct tasks are prioritised depending on short-term and long-term objectives.

Personal Attributes

A giving person who is passionate about children's artistic development.
A growth and learner mindset
Excited to work with a familyowned brand within a conscientious team.
A person who has:

A high level of interpersonal skills to engage with staff and management. - Knowledge or passion for art education.
Proactive attitude and thrives on taking initiative.
Creative thinking and problem solving.
Giving and supportive personality.

Career Progression
art-K is aiming to grow the number of pupils and locations. Since 2016, it has opened 39 branches directly and 12 Franchisees. Tangible success in this role may lead to increase in responsibility/ hours and more specialist roles in the future.

Training

art-K provides and requires all employees to complete Certified Training by Citation on Health & Safety and HR Social Policies and on the Company's Policies and Procedures.

The individual will be embedded with staff capable of coaching and guiding development.

Benefits

24/7 access to mental health support with BUPA.
Benefits wellbeing scheme through Heka.
Scheme to earn more days of leave linked to length of service, starting after 1 year.

Job Types:
Full-time, Permanent

Salary:
£27,000.00-£30,000.00 per year

Benefits: