Data Entry Administrator - Belfast, United Kingdom - TRP Services 2

TRP Services 2

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Client has an exciting newly created opportunity for a Telesales Administrator.

SEND CV VIA INDEED OR CALL JAMIE ON

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ONGOING ROLE:

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EXCELLENT OPPORTUNITY:

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PUBLIC TRANSPORT VIABLE:

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MUST BE FLEXIBLE WITH WORKING HOURS:

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TUESDAY TO FRIDAY:

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32 HOURS per week:

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Start Time:
TUESDAY 09.30am - 6.

00pm:
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Hourly rate £11.44 phr

Overall Purpose of Role
If you're passionate about providing excellent customer service and joining a company that offers development and progression opportunities, this role is for you

As a telesales administrator, you will play an integral role in the ongoing provision of excellent service delivery across our business.

You will act as the primary point of contact for all customer related matters, providing an efficient and effective communication channel for all stakeholders.

This is an excellent chance to join a fast paced dynamic & growing business.

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Key Responsibilities and Accountabilities:

Form part of a dynamic customer team, working closely with colleagues to consistently ensure communication and service administration systems are in place.
Act as the primary contact point for customers; managing and responding to service enquiries/complaints, providing appropriate solutions and alternatives; following up to ensure resolution, to create engaged customers and help to facilitate continual growth.
To assist in the development and delivery of service communications with customers, including outbound customer contact.
Work closely with the Business Development Department to develop sales opportunities and report on service issues.
Follow communication processes; support changes to systems, processes and working practices to achieve operational improvement.
Deliver exceptional levels of customer service and work towards agreed KPI's.
Assist Management in dealing with requests and to perform general office administrative duties.

- data input required
- inbound sales calls within company

Any other duties as and when requested by Management.

Essential Criteria:

To be considered for this role, you should display the following:

Enjoy working with people and display good interpersonal skills

- excellent computer skills required

This role can be repetitive work
Clear and confident communicator with excellent verbal and written communication skills
Ability to work under pressure within busy times yet still provide an exceptional service
Strong attention to detail and good problemsolving skills
Excellent organisational skillswith regards to managing and prioritising tasks
IT literate competent in Microsoft office suite
Must be flexible to work between the hours of including rotational Saturdays (including Bank Holidays) rotas will be communicated in advance

Desirable Criteria
- at least 6 months experience working in a customer focussed role/background

Experience working within a servicerelated industry

TRP
"The Right People" are a Recruitment Agency acting on behalf of our client.

TRP
"The Right People" are an Equal Opportunities Employers.

Salary:
£11.44 per hour

Benefits: