Scheduler - Barnoldswick, United Kingdom - Integral UK

Integral UK

Verified Company

Barnoldswick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Scheduler:

This position is Based at Rolls-Royce (Barnoldswick)

40 hrs - Monday to Friday.

Main Duties & Responsibilities

Responsible for the execution of the endtoend work order management, including the coordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain.
To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners, including purchase order creation and service delivery management.
To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
To handle and actively resolve any customer issues according to the Customer Complaint process.
To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

Experience working within a work order / scheduling / mobile resource planning environment; FM is advantageous.
Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
Excellent communication both written and verbal
Ability to stay calm in a high paced environment.

LI-JB2