Customer Service Advisor - Stockport, United Kingdom - Fintelligent

Fintelligent
Fintelligent
Verified Company
Stockport, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are recruiting for an Inbound Customer Service Advisor to join one of the fastest growing car finance companies located in the heart of Manchester City Centre.

You will be working in luxury offices with free breakfast daily, along with fantastic benefitsand salary package.

Depending on experience the salary ranges between £21,000 - £25,000 with an annual bonus, along with free breakfast daily, company events, genuine career progression, plus much more.


This is a fantastic opportunity to join an award-winning organisation who have been voted in the top 100 companies voted in 2020 & 2021.

They have a 4.8* rating on Trust Pilot due to their amazing service and after care.


The package for the Customer Service Advisor:

  • Salary between £21,000
  • £25,000 D.O.E
  • Working from home days available 2 days a week after passing 3 month probation
  • Manchester City Centre Location with great transport links
  • 10% Annual Bonus
  • Pension (9% noncontributory)
  • Private Healthcare with Family cover
  • Death in Service Benefit (Salary x 4)
  • Salary Sacrifice Electric Car Scheme
  • 25 days holiday (plus bank holidays)
  • Discretionary Share Options post 12 months service
  • Company Maternity Pay
  • Full training and development.
  • Loads of social events

Duties for theCustomer Service Advisor:


  • Answering inbound calls and assisting existing customers with any enquiries they have
  • Changing account details updating bank details, addresses, and payment dates
  • Handling complaints
  • Showing empathy to vulnerable customers
  • Setting up repayment arrangements
  • General administration duties
  • Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)

Skills for the for theCustomer Service Advisor:

  • We would like to hear from you if you have experience working in a phone based customer service role as a
  • Customer Service Advisor, Call Centre Agent, Contact Centre Agent, Collections Agent or similar
  • Strong customer service skill and the ability to empathise with people
  • Experienced working within a regulated background
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