Area Coach - Cannock, United Kingdom - Pizza Hut

Pizza Hut

Verified Company

Cannock, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

As we continue to spread the doughlightful goodness across the UK, we are on the lookout for Area Coaches (AC) who want a slice of the action and who are Ready to Rise.

Our ACs play a key role in empowering and supporting our Pizza Hut delivery sites. They are able to lead, influence, and support a team of Restaurant General Managers within a designated area/region. They are inspiring, encouraging, and coaching those teams and giving them support to rise. This goal? To improve customer satisfaction, drive team development, and deliver operational effectiveness and overall profitability.

Our ACs are passionate about People, Products, and Processes to deliver Performance.

They help to deliver against all operational performance metrics (Customer Satisfaction, Sales, Profit, Training Certification, Food Safety, Health and Safety, and all PH Brand standards).

The role supports up to 6 Delivery Huts across the region and reports directly to a Head of Operations.

Most of our ACs say the best part of the role is being able to influence and support people in their teams; to either have a career or a flexible job that works around their life and their commitments whilst being part of a culture that brings people together and celebrates the individual flavors that make them,

Main Responsibilities
The Area Coach will be responsible for our key pillars of focus including:

People

Building the performance capability of all team members within designated area
Developing and coaching RGMs to ensure they have solid business and operational skills, great standards knowledge and display strong leadership behaviours
Partnering with the HRBP and peers to develop, coach, grow and sign off both Shift Managers and RGMs for the Estate
Develop and embed a positive working culture in all Huts and across area, including focus on celebrating success
Review and report people metrics, with focus on bench planning and developing talent pipeline in partnership with the Human Resources Business Partner and Head of People.
Ensure optimum staffing across area, through RGM capability in recruitment, selection and training, partnering with the HRBP for any high turnover / recruitment challenging huts
Recruit highperforming RGMs in conjunction with HRBP Customer
Coach RGMs to create a naturally customer focused environment
Complete unannounced visits in line with routines to deliver high impact coaching that will drive the right standards for our business
Ensure Huts provide a consistently great customer experience, coaching team on managing complaints and increasing return visits
Monitor and implement all YUM and Starboard programs to improve customer metrics.
Leverage smart Dispatch system and analyze customer data to gain insights in to your areas opportunities, then use these insights and work with your teams to develop long term solutions.

Sales

Display a growth mindset seeking to maximise sales in area, coach RGMs to exceed sales targets through a strong sales culture
Ensure rigorous execution of all brand marketing promotions
Work with your local teams to develop local marketing initiatives that will enhance sales or drive awareness
Ensure our RGMs have a strong understanding and awareness of local area, help them develop their ability to complete an annual SWOT analysis and business plan Profit
Maximise profitability of area by understanding and controlling costs (e.g. labour, food costs, semi variables). Monitor daily, weekly and periodically, providing metrics to stakeholders
Develop a strategy to drive the Unit Contribution of the area by reviewing sales, transactions and costs in line with business needs holding team to account with monthly Business Reviews
Develop portfolio management approach to area profitability, understand Hut needs and provide coaching on P&L when needed
Coach RGMs to use trend analysis and analytics to accurately forecast sales and labour
Act like an owner mindset and spend smart where possible, making smart and sustainable decisions for your business area Other
Build strong relationships with the wider Starboard business
Effectively manage and implement any systems put into place and ensure these are landed within your huts
A 'people first' approach
Coaching with authenticity, giving feedback and effective coaching
Inspirational leadership skills that achieve results from leveraging a team's strengths in a collaborative and engaging way
A positive solutionorientated approach to all day to day business and people challenges
Strong commercial skills and business acumen
Degree level education preferable
Proven analytical ability
Excellent literacy, numeracy skills
Strong organisational skills and ability to priortise tasks
Team player
Strong communication skills
Excellent planning and time management
Full driving license