Telephonist - Prescot, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust

Verified Company

Prescot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1 x 15 hour post Monday and Tuesday

1 X 22 hour post shift work covering the hours days a week

To facilitate all incoming and outgoing telephone calls using a cisco unified attendant console computerised switchboard.

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.

To use technology and co-operate in the introduction of technological developments.

To update directory user database as and when required.

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate records

To contact appropriate on-call staff when required.

To announce all in-coming calls to wards as appropriate.

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Shortlisting date is planned for 21st June 2023

Interview date is planned for 29th June 2023

To facilitate all incoming and outgoing telephone calls using a cisco unified attendant console computerised switchboard.

Continual contact with all levels of staff on the telephone, requiring a high level of courtesy and patience. When dealing with Bank, Wards and Departments throughout the Trust to ensure quality of service and reliability is maintained

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

To facilitate all incoming and outgoing telephone calls using a cisco unified attendant console computerised switchboard.

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.