Trauma & Orthopaedics Patient Pathway Coordinator - Carshalton, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Carshalton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 4:

Main area

Trauma & Orthopaedics

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Grade

Band 4

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Contract

Permanent

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Hours

24 hours per week (Parttime 24 hrs per week)

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Job ref

343NN A&C-Z
Site
St Helier Hospital

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Town

Carshalton

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Salary
- £29,460 - £31,909 pro rata per annum including HCAS (outer)
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Salary period

Yearly

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Closing

27/03/2024 23:59 As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect.

We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

Job overview:

We are looking for an experienced part-time PPC to join our friendly Trauma & Orthopaedic department based at St Helier Hospital.

The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and discharge.

To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job:

Trauma & Orthopaedic Patient Pathway Coordinator Band 4:

Based in T & O, the post holder will be the point of contact for all administrative and clerical issues relating to a patient's pathway whilst under the orthopaedic services care, tracking and booking orthopaedic procedures.

To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

They must ideally have iPM and iCM experience.

Interview Date:

TBC:

Working for our organisation:

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life.

We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities:1 x part-time position available. Preferably 4 days per week (6 hours per day). Days and hours to be discussed at interview stage.

Person specification:

Knowledge and Skills:

Essential criteria:

Computer literate, with experience of using a keyboard
Knowledge of confidentiality and data protection principles
Good interpersonal and customer care skills
The ability to prioritise tasks effectively

Experience:

Essential criteria:

Knowledge of a full range of IT/Patient administration systems
Knowledge of patient administration work in a healthcare setting.
Experience of dealing with patients over the telephone

Desirable criteria:

Knowledge of booking surgery

Qualifications:

Essential criteria:

GCSE English and Maths at grade C or above or equivalent.

Desirable criteria:

NVQ level 3/ A Level or equivalent

Our mission:
'to put the patient first by delivering great care to every patient, every day

':

There's never been a better time to join the Epsom and St Helier team.

Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not o