Ministerial Correspondence Officer - Leeds, United Kingdom - HM Revenue and Customs

HM Revenue and Customs
HM Revenue and Customs
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £24,278
  • London Weighting £28,612
    Job grade:
  • Administrative Officer
    Contract type:
  • Permanent
    Business area:
  • HMRC
  • SOLS
  • Legal
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Homeworking, Job share, Parttime, Compressed Hours
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Cardiff, Wales, CF14 5

YA :
Leeds, Yorkshire and the Humber, LS1 4


AP :
Nottingham, East Midlands (England), NG2 1


AB :
City of Westminster, London (region), SW1A 2BQAbout the job


Job summary:


About SOLS:

Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC


This includes:


The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.- The conduct of tribunal and civil litigation on a full range of services.

Work on new legislation.
Drafting of statutory instruments and other legal documents.
Legal advice to ExCom and staff.


We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants' and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.


Role of the team


The team has a crucial role in influencing and quality assuring the writing style of the department as well as identifying key correspondence trends and building statistical data for stakeholders.

The team also handles operational correspondence sent to the Treasury.


Job description:


Duties include:


  • Team inbox management and post count
  • Open, date stamp and count hard copy post
  • Registering cases including the task of creating and sending acknowledgements
  • Action cases transferred in/out from other government departments
  • Triaging cases in preparation for registration
  • Update spreadsheets with new and updated contact and business information; share details with team colleagues
  • Prepare draft packs up with returned draft letters for signature by Chief Executive and Director General's, pass to the Officers to proofread and action
  • Update and maintain spreadsheets with daily work delivery; host morning team meetings, liaising with team members to effectively allocate daily work.

Other work:


  • Provide admin support to Officers, Quality Officers, Data Analyst and Operational Manager where appropriate
  • Provide cover for the team on early/late rota
  • Provide cover and support to the Freedom of Information and Policy teams which includes registering cases
  • Support Private Offices with queries and any other work
  • Liaise with business areas to coordinate a response within 15 days
  • Ensure that phone calls/enquiries from MPs, taxpayers and business areas are answered promptly and effectively and escalated to Team manager as required

Person specification:


There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.

This vacancy is only available at the specified locations, alternative locations are not available.


Behaviours:

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Managing a Quality Service

Benefits:


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%


Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know


Selection process details:


  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
  • A CV detailing work experience in the last 3 years and other relevant experience.
  • A 250word Personal Statement on what can you bring to the role and why you are suitable for the role.
  • A 250word Behaviour Statement on Making Effective Decisions.
  • A 250word Behaviour Statement on Managing a Quality Service.
Selection will be by sift and (if required) interview.


We reserve the right to raise the score required at any stage of the process in order to manage numbers.


A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.


Eligibility
To check that you are eligible to apply, review this eligibility information.


Reasonable Adjustments


We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment.

To assist you with this, we will reduce or remove any barriers where possible and provide
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