Service Support Officer - Leigh, United Kingdom - Citizens Advice Wigan Borough

Citizens Advice Wigan Borough

Verified Company

Leigh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Term Fixed until 31st March 2025 with possible extension.

Reporting to:
Finance and Office Manager

Salary:
£21,565 - £22,212 per annum

Hours: 36.25 per week (with some requirement to work unsocial hours on occasion, including, very rarely, Saturdays)

Location:
Leigh and any other company location

Purpose of Role
To provide reception, administration and general support to colleagues, clients and visitors. To use appropriate questioning skills in order to understand the client's needs and ensure the appropriateness of any outcome.

Main Duties

Other Responsibilities -Promote the work of the Company and the Citizens Advice service and maintain good relationships with external agencies -As a representative of the Company demonstrate professionalism at all times -Comply with all Company policies and procedures, including those relating to Dignity at Work, Equality and Diversity, Information Assurance and Confidentiality -Provide written and/or verbal reports to the Management team, as required -Keep up to date with changes to legislation, case law, and policies and procedures -Attend and actively participate in internal and external meetings as directed -Contribute to good teamwork and maintaining effective lines of communication between all members of staff in the Company -Identify your training and development needs relevant to your role and undertake continuing professional development, in consultation with your line manager -Carry out any other related tasks as required to ensure that the Company's services are efficiently and effectively provided, including provision of assistance and support to other members of the Company team.

-Demonstrate commitment in your work to the values of the Service

We also offer:
34 days holiday each year (includes statutory holidays) - increases after 3 years

Flexible working (outside of core hours)

Auto enrolment pension - employers contribution increases to 5% after 2 years service

Company sick pay (conditions apply)

Full training and on-going development opportunities

Membership of a professional body as a requirement of your role

Eye care vouchers

Employee Assistance Programme

Death in service benefit payable to those who are in the Company pension schemeAccess to discounted health cash plan

If you are interested in this opportunity please send an up to date CV detailing experience and a covering letter addressing how you meet the essential criteria on the person specification on the job description.

Closing Date:
Tuesday 18th June 2024

Interviews will be held on:
Friday 21st June 2024

We will only contact applicants who are successfully shortlisted, please no agencies.

Job Types:
Full-time, Permanent

Pay:
£21,565.00-£22,212.00 per year

Benefits: