Customer Service Representative - Omagh, United Kingdom - Hamilton Robson Limited

Hamilton Robson Limited

Verified Company

Omagh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.

Responsibilities:

Provide accurate information about products, services, and company policies
Assist customers with order placement, tracking, and returns
Resolve customer complaints or issues with patience and empathy
Maintain customer records by updating account information and interactions
Collaborate with other departments to ensure prompt resolution of customer tickets raised.
Perform data entry via out internal IT Helpdesk and maintain accurate records of customer interactions.
Produce monthly reports for each client and submit to senior management for review prior to issuing.

Experience:

Previous experience in customer service or a related field is preferred. Audio-Visual Experience is not a requirement.
Excellent verbal and written communication skills in English
Bilingual or multilingual abilities are a plus
Strong phone etiquette and active listening skills
Ability to analyze customer needs and provide appropriate solutions
Ability to work well under pressure in a fastpaced environment

Salary:
£20,000.00-£35,000.00 per year

Benefits: