Aftersales Manager - Hatfield, United Kingdom - Porsche Retail Group

Porsche Retail Group

Verified Company

Hatfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting News
Porsche Retail Group is expanding our team and we have an excellent opportunity for an
Aftersales Manager to work for one of the world's most iconic brands and join the prestigious
Porsche Centre Hatfield.

The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV.

The Porsche Centre is a 5-minute drive to The Galleriashopping centre and Hatfield Retail Park.

Please note:
To be considered for this role, you must hold a full UK driving licence.

About the company

Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London.

Porsche Retail Groupare proud to be one of
Best Companies' Top 100 large companies to work for in the UK, as well as a
Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.

**About the role
**As an Aftersales Manager, you will lead the entire Aftersales Team by overseeing the Parts, Service and Workshop teams

Responsibilities include:

Review the allocation of work booked in by leading the planning meeting and identifying the resources
Ensuring targets set are met and exceeded
Maximising profitability of the Aftersales Department through the sale of labour and parts
Designing and rolling out initiatives to support performance
Monitor and improve divisional aftersales CSI
Ensure aftersales processes and procedures meet quality requirements
Support dealership Managers with aftersales related issues
Holding weekly group review meetings with all members in their team and ensure documented in accordance with Porsche Service Dealer Review (PSDR)
Hold monthly individual review meeting and set individual targets with all members of their team to ensure achievement of the targets are met
Ensure full compliance to manufacturer's policy regarding recall campaigns making sure all relevant staff are aware
Control and manage facilities standards audit controls and quality checks on vehicles
Identify individual team development needs, utilising a mix of personal/team coaching and formal training

**About you

**To be successful for the role of Aftersales Manager, you must have / be: - Solid aftersales experience with an in-depth knowledge of both automotive service and parts operation

A track record of delivering turnover and net profit growth
A professional and calm approach with strong management skills
The ability to influence change
Strong analytical and problemsolving skills
Previous experience within a management role from a motor trade environment
Confident relationship builder with team and customers at all levels
Able to deliver first class service to achieve company objectives and targets

**About the rewards
**For the role of Aftersales Manager, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.
There is a competitive basic salary on offer of circa £60,000 per annum, with an OTE of £100,000.

You will also receive a fantastic benefits package, including:

25 days holiday per year plus bank holidays
VWG Company Car
Private Medical Insurance
DC Pension Scheme
Life Insurance
Staff preferential rates
Employee Discounts Programme
Employee Assistance Programme

How to apply
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
- service manager, parts manager, motor, automotive, dealership, aftersales manager,_