Customer Success Specialist Uk - Thames Ditton, United Kingdom - SHL

SHL

Verified Company

Thames Ditton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Name

Customer Success Specialist UK & Europe North

Requisition No

VN3015

Time Type

Full Time

Location

Thames Ditton Office

Additional Location

Country

United Kingdom

Say yes to a better tomorrow*
SHL, People Science. People Answers.

Are you passionate about people and enjoy building long term relationships? SHL is looking for a Customer Success Specialist to join the Enterprise Accounts team to support the UK and Europe North.

As our new
Customer Success Specialist, you will ensure that customers receive a best-in-class experience that guides the continuation and expansion of their relationship with SHL.

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Key Accountabilities:

You will partner with Enterprise Account Managers to organize and grow a portfolio of customers
You will be the first point of contact for strategic customers. Identifying training requirements and resolving client issues
You will identify and highlight upsell and crosssell opportunities and ensure relevant feedback/insights are shared with Strategic Account Managers
You will be a trusted partner and acting as the voice of clients internally at SHL.

About you:

Passionate about people and enjoy building long term successful client relationships
Great troubleshooting & investigative techniques, experience of working proactively
High standard of written and oral communication
Effective time management skills and ability to work well under pressure

Closing Date for
Applications:
Friday 23rd February 2024

About Us

We unlock the possibilities of businesses through the power of people, science and technology.
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, groundbreaking science and business transformation.
When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL's business and culture (find out more about DEI and accessibility at SHL)
Employee benefits package that takes care of you and your family.
Support, coaching, and onthejob development to achieve career success
A fun and flexible workplace where you'll be inspired to do your best work (find out more LifeAtSHL)
The ability to transform workplaces around the world for others.