Appointments Coordinator - East Grinstead, United Kingdom - Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Foundation Trust
Queen Victoria Hospital NHS Foundation Trust
Verified Company
East Grinstead, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are currently looking for an Appointments Coordinator/Receptionist/Administrative Support to work in the Orthodontic Department within the Maxillofacial Unit.

Ideally we would require someone who has experience in direct face to face contact with patients/clients for appointment scheduling purposes.

The role will involve working flexibly on a job share rota basis within the department.


This is an interesting and varied post providing interaction with patients, comprehensive clinic preparation and administrative support to the Orthodontic Consultants, Associate Specialists, Registrars and Junior Doctors.


Reporting to the Team Leader and working closely with the Medical Secretaries in order to ensure the delivery of the service within NHS targets.

The role will include receiving confidential and sensitive information, written, aural or verbal, to be exchanged with patients, relatives, staff or external parties.


The role will involve covering the orthodontic reception desk, appointment scheduling and general administrative tasks; including daily preparation of clinic notes, and typing of clinic letters as and when required.

Ideally we would require someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required.

They must be able to prioritise their own workload, possess excellent communication skills combined with a professional telephone manner, have a flexible and pro-active and positive attitude and remain calm under pressure.

Experience of audio typing and word processing is desirable.

Rated GOOD overall with outstanding care by the CQC.

A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.


At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients.

We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

To provide full secretarial and administrative support to the Orthodontic Department

Preparing patients notes ready for clinical appointments

Booking appointments for patients as required

Managing capacity within the clinics and moving patient appointments if required

Ensuring all correspondence relating to patients are saved on to the Electronic Document Management systems (Evolve)

Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external
parties

Review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise

Ensure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner

Accurate audio typing using digital dictation and word processing systems as required
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