Customer Experience Supervisor - Glasgow, United Kingdom - Trafalgar Entertainment

Trafalgar Entertainment

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DETAILS:

***
Job reference
REQ00598

Date posted
09/06/2023

Application closing date
23/06/2023

Location
Glasgow

Salary
Salary dependant on Skills & Experience

Package

Contractual hours
40

Basis
Full time

Job category/type

Job description
About Trafalgar Entertainment (TE)

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At The Pavilion Theatre we are now recruiting a proactive Customer Experience Supervisor.

The Pavilion Theatre, Glasgow is under new management and now operating within the Trafalgar Theatre's group. It is an exciting environment with a variety of shows, plays, music and comedy as
well as some community events and we have very exciting opportunities and plans for the future of the venue.

About the Role

Assist the General Manager in planning, organising and coordinating the departmental operation, including managing the Front of House, Bar and Box Office rotas
Act as a member of The Pavilion's Duty Management Team, ensuring our audiences have an outstanding experience in the venue.
Oversee the retail operation of the bars, as required, assisting the teams to ensure the operational standards are maintained.
Undertake opening and closing duties within your main department of work.
Signing off tills and record banking within your main department of work and other departments as required.
Assist the General Manager in the employment, induction and training of Front of House, Bar and Box Office staff to meet the required standards of service.
Supervise and assist in:
Stock taking of liquor and kiosk stock as required

Promoting outstanding customer and staff relations
Prompt and accurate service of liquor and beverages as required.
Achieving and maintaining high standards of cleanliness, comfort and maintenance
Delivering pre-service briefings to all staff, emphasising show or event requirements and special promotions.

Maintain security of liquor and food stock.
Action issues recorded in the Duty Managers' handover diary or show reports.
Take total operational responsibility of duties delegated by the General Manager, ensuring effective communication between management and staff at all times.
Ensure compliance with all food hygiene and liquor license legislation.
Ensure correct closing down procedures is adhered to at the end of each shift, with particular emphasis on liquor stock.
Attend regular meetings as required and complete any activities and training requested in a timely and efficient manner.

OTHER DUTIES AND RESPONSIBILITIES

The post holder will undertake training and development as appropriate and keep apprised of

developments in their field of expertise.

The post holder will carry out any other duties as appropriate to the post and as requested by the General Manager.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities.

In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Application Process
If successful, you will be invited to a face-to-face interview at The Pavilion Theatre, Glasgow