Regional Collection Point Co-ordinator - Slough, United Kingdom - Finning (UK) Ltd

Finning (UK) Ltd

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:

Finning is the world's largest Caterpillar dealer delivering extraordinary service for over 90 years, we believe that our people are the heart and soul of our company and fundamental to our success.

Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme, and other flexible benefits.

We have an exciting opportuinity for a Warehouse person to join us. In this role you will provide an excellent customer experience across the Supply Chain Network.

Through regional coverage, you will continue to provide exceptional support focusing on quality and efficiency to meet agreed service levels.

Why not reach out to one of our recruitment professionals and make Finning your next employer of choice.

Job Description:

Major Job Functions- Working flexibly to ensure adequate coverage is provided across the supply chain network.

Working co-operatively within the branch to resolve any customer delivery queries between the sales and supply to maintain positive customer relationships.

Carry out all parts operations duties to support all of Finning's Sales channels either as coverage or part of a rota in line with the requirements of the business.- Organise and consolidate all orders to ensure customer leaves with a complete accurate order in a timely manner.

Ensure customer requirements are met by using sales channels/tools available.- Active involvement in the improvement and maintenance of the working areas and the "Collection Point" following 5S and Contamination Control procedures.- Ensure all returns are inspected and processed in accordance with Finning UK returns policy, working with the warehouse to ensure returns are put away and receipted within 24 hours of inspection.

Manage outstanding returns liaising with customer and salesperson who authorised return.- Constant awareness of SHEQ obligations. Ensure area covered is meeting these requirements.

Specific Skills- Independence, self-motivation and initiative- Effective problem-solver with strong analytical skills- Strong communication and teamwork skills, with an ability to build positive relationships at all levels of the business- Time management and organisational skills- Flexibility and adaptability to different types of work, projects, teams and environments- Excellent customer service and ability to build positive rapport with customers- Dedicated and results orientated individual- Takes a creative and innovative approach

Knowledge- Complete understanding of Supply Chain practices and processes, Good understanding of Dealer systems (DBS, WMS, Parts Viz), Finning Values, H&S policies

Accountability- NPS 75% - Parts Returns processed within 24hrs -Service delivery SLA's - Meeting One to One performance objectives. Health & Safety compliance. Stock Accuracy 98%

Education and Experience- MHE Licence, Warehouse experience, Warehousing / Logistic Qualification (NVQ), Customer Service Experience

IND3

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.