Specialist Customer Care Colleague - London, United Kingdom - Barclays

Barclays

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Customer Service Advisor

Notting Hill Gate / Hybrid

£24,700 per annum + Excellent Benefits

Between 7am and 11pm Monday - Sunday

As a Barclays Senior Customer Service Advisor, you will be at the forefront of the business dealing with customers, and serving the complex needs with a focus on achieving the best outcomes for our customers and clients.

In your role, you will develop empathy, understanding and a desire to own your personal development, and the company will ensure to support your ambitions with multiple opportunities to enhance your skillset and work towards your next role within Barclays.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.

What will you be doing?

Breaking down complex issues or customer queries, and assimilating a wide range of information to fully comprehend the cause, impact and solution
Being proactive in anticipating customer needs, and provides personalized and effective outcomes for the customer and the bank
Communicating with other business areas as required to ensure great customer outcomes
Maximising your own full potential through inviting regular observation, feedback and coaching from peers and leaders, and exchanging best practices between colleagues
Adopting a valuesbased approach when dealing with customers
Ensuring vulnerable customers are identified appropriately via the right channels
Using the internal systems correctly and actively to ensure that customer records are accurately always maintained and up to date

What we're looking for:

Proven experience in promoting an excellent customer journey
Confidence to communicate with a wide range of customers, colleagues, and key stakeholders
Experience of operating in a customer focused role
Demonstrable good communication skills, with the ability to use a range of communication styles tailored to the customer and situation

Skills that will help you in the role:

Comprehensive knowledge of Internal Systems
Experience of working in retail banking
Demonstrate a high level of knowledge of our range of products and services
Proven ability to use Microsoft Office tools to a high standard

Where will you be working?
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them.

We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid