Workplace Support Assistant - London, United Kingdom - Landsec

Landsec

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future.

We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.

This operational role will provide critical support to the management team. The role will also involve providing a responsive and pro-active service to customers, stakeholders, team members and partners.
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Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That's why we encourage people from all backgrounds to apply._

Operational Responsibility

Assist in completing and filing property inspection check lists
Maintain positive relationships with internal and external customers
Prepare information for newsletters
Coordinate the process for new customers moving into / out of properties.
Answer telephones and deal with matters in Management's absence if applicable, or pass on to the appropriate team member if urgent
Support and highlight deadlines for Workplace Managers using relevant systems
Raising jobs through the customer support centre and providing feedback on progress and completion.
Fully manage business continuity plans
Keep all Customer handbooks up to date
Monitor compliance information both Environmental and Health & Safety
Be main coordinator for customer emergency communication system
Arrange fire drills, landlord inspections, insurance inspections.
Day to day liaison to support operations with our Brand Partners (retail units)

Property Records

Ensure accuracy of all property records and produce reports as required
Ensure accuracy of all portfolio information on all company portals and workspaces

Correspondence / Documentation Production

Assist in the production of agendas, reports and presentations
Take minutes of relevant meetings and circulate within five working days
Draft standard responses to letters as required
Print, bind and distribute schedules/reports/accounts as requested
Production of service charge booklets

Customer Surveys

Action half yearly Pulse surveys
Chase for customer responses
Create and manage action plan

Permits

Arrange guide for online permits
Raise & close permits
Review RAMS
Input information onto epermit system
Chase contractor for additional information as advised by Workplace Engineering Manager

Environmental & Other

Scenario test
Update Waste matrix
Waste transfer notes
Cycle surgery
Procurement

Dependent on Experience

Opportunity to manage a small property with the support of the Senior Workplace Manager, including: creating, managing and reconciling property service charge budget; owning customer relationships and being the responsible & accountable person for property operations and compliance.

General