Account Owner - London, United Kingdom - Talent Heroes (client ATS)

Talent Heroes (client ATS)

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Account Owner

London (Hybrid working. 3 days a week in the office)

Asite are looking to fill key role to work with our customers to strengthen our product and drive stronger adoption, customer satisfaction and confidence in our platform.

The Long Tail Account Owner will be responsible for building and maintaining relationships with customers

who have varying requirements related to platform issues, stability & functionality.

This role involves building and maintaining strong relationships with customers and internal stakeholders, understanding the businesses objectives and prioritization of bug fixes.

The Long Tail Account Owner will have authority over bug fix priorities and will be responsible for

updating senior management on the status related to issue resolutions.

Key Responsibilities

Develop and execute account management strategies for accounts
Build strong relationships with customers
Coordinate with internal stakeholders to identify priorities related to bug and platform

- stability fixesServe as a primary point of contact for a diverse portfolio of long tail accounts, establishing
- their unique needs & challenges

Track and manage bug reports submitted by long tail clients, ensuring accurate

- documentation and classification of issues.

Collaborate with Professional Services, Customer Success, Product and Development teams

- to prioritize bug fixes based on customer impact, severity, and business priorities

Facilitate effective communication and collaboration between clients and internal teams to

- ensure timely resolution of reported bugs

Provide transparent updates to long tail accounts regarding the status, progress, and

- resolution plans of raised issues

Maintain accurate records of bug reports, resolutions, and customer interactions
Work with senior management to provide updates on issues impacting customers
Champion the Client Priority Cases

Key Skills

Proven experience in a customer facing role
Strong understanding of product management principals
Strong interpersonal and communication skills
Ability to effectively engage with customers and senior internal stakeholders

Relationship building skills

Technical acumen and ability to translate customer requirements into actionable solutions
Experience working closely with product management, development and crossfunctional

- teams to deliver customer-focused solutions

Ability to manage multiple priorities
Proficiency in using CRM software, project management tools and collaborative platforms

About Asite
Asite is a dynamic construction technology with offices around the world. Established in 2001, the business has developed a market-leading platform serving a rapidly transforming industry.

Asite is involved with many blue-chip companies, from Laing O'Rourke, Transport for London, Metropolitan Transport Authority (New York), Aldar (Abu Dhabi) and many others.

The system provides companies with full project lifecycle solutions that facilitate productivity increases across the workforce.

With steady profitable growth over the last 10 years, the business is now geared for an exciting expansion that will bring with it many opportunities as part of being a technological disrupter.

With a global team made up of highly talented entrepreneurial thinkers, we nurture a culture of ambition and ideas that sees staff building market-leading skillsets.

Expect to find yourself committed to the exciting journey that Asite is on for years to come.

Benefits
Career growth opportunities
Competitive salary
Dynamic culture, with high talent density for sustained and significant personal development
Flexible working options
Extensive travel opportunities
25-day holiday allowance
Gym membership subsidy
Private health insurance
Pension Plan