IT Support Technician/assistant - Fulham, United Kingdom - Eco Recruitment Group

Eco Recruitment Group

Verified Company

Fulham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Technician

Working within the educational sector, my client is seeking an IT Technician with relevant expereince to join a well established and highly reputable college within Greater London.

Job Purpose

To provide a fast and responsive local IT support service to the team which is consistent and compliant within the IT policies and procedures.

To also complete tasks to support the IT team in implementing new technical features.

Key Result areas

To provide an excellent IT service and support to all students and staff at the college
Ensuring a technical infrastructure which is compliant and consistent with the college IT Policy
Supporting the IT team on the implementation of technical projects

Essential criteria

Highly organised and focused in delivering a fast and highquality support service
Excellent administrative skills and experience in managing their own workplan
Good written and verbal communication skills
Good customer facing skills
A highly competent working knowledge of Macs
An understanding of TCP IP protocols
Experience with printer management
Experience with Office 365 administration tasks
2 or more years' experience working in a similar role
Experience of Active Directory user account management

Desirable criteria

1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
Technical qualifications would be helpful but not essential, full training will be provided
Knowledge of patch management
Knowledge of VOIP phones

Accountabilities

To provide 1st and 2nd line support to all staff in the respective college and escalate calls where necessary
To ensure that all college infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame
To setup college staff on desktops, laptops, phones, MACs
To actively use and review the IT Helpdesk system to ensure that all college issues are logged and prioritised
To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
To liaise with the college business system superusers to deploy systems/software across college users
To perform local IT tasks related to project or service affecting work (eg network line failover procedures)
To maintain local records of user signed IT Policies and Acceptable Usage Policy
Additional sector College support may be required as a temporary measure

Please be aware that due to the nature of the working environment a DBS check will need to be put in to place should you be succesful.