Customer Service Executive - London, United Kingdom - Investing in Women

Investing in Women

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

DESCRIPTION

Join their Customer Services Savings Team where you will serve as a point of contact for both Corporate and Retail customers.

As a Customer Services Executive, you will be responsible for handling a high volume of customer correspondence and instructions to provide professional service to our customers.

You will ensure that all inbound and outbound communication meets the required standards in line with Conduct Risk.

RESPONSIBILITIES

Customer:_
Handle telephone enquiries from Retail (personal) and Corporate (business) customers and provide information according to internal procedures.
Manage all Retail and Small Corporate dealing work, including deal inputting, breaks, reversals, and amendments.
Act as a point of contact for internal and external customer queries.
Maintain a customerfocused mindset, ensuring clear and accurate outgoing correspondence and timely responses within agreed Service Level Agreements (SLAs).
Processes:_
Maintain strong knowledge of all Treasury products, with the ability to quickly learn new products and systems.
Process ongoing account requests, ensuring effective execution of customer instructions and adherence to Treasury standards.
Manage departmental inboxes and complete all tasks within SLAs.
Represent the department in User Acceptance Testing and communicate results as required.
Attend relevant meetings, acting as the departmental Champion on various topics and providing feedback.
Conduct, Risk, and Compliance:_
Adhere to Governance and Compliance requirements, carrying out all necessary reporting and reviewing activities as mandated by Regulatory Bodies.
Escalate issues and process gaps to the line manager while developing an understanding of operational and conduct risks.

WE WOULD LOVE TO HEAR FROM YOU IF:

Proven experience in a telephone-based customer service role.
Excellent verbal and written communication skills with internal stakeholders and external customers.
Proactive attitude with problemsolving abilities.
Recent experience of providing excellent customer service.
Strong organizational skills with excellent attention to detail.
Ability to prioritize and adapt in a fastpaced environment.
Intermediate Microsoft Office skills.
GCSE Level (or equivalent) Mathematics and English at grade C or above.
Alevel qualifications or equivalent.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

Experience in a customer service function within Financial Services or Banking Operations.
Experience of project work in a customer service role.
Degreelevel education or equivalent.

Job Types:
Full-time, Part-time, Permanent

Salary:
£20,000.00-£40,000.00 per year

Benefits: