Customer Service - Northampton, United Kingdom - Impact Recruitment

Impact Recruitment

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator

Northampton, NN4 / Hybrid

Temp to Perm

37 hours per week

£21,000 - £23,000 plus bonus
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Do you have experience providing an excellent level of Customer Service to B2B clients?_
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Would you like to join a sociable customer service team and work for an organisation that looks after their staff?_
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If so, we have an exciting opportunity available and would like to hear from you ASAP_

Our client is seeking a
Customer Service Coordinator tojoin their prestigious organisation in Northampton. This role is not purely on the phone and does involve a varied amount of administration. Full system and product training will be provided.

Once trained you will work no more than 2 days in the office, the rest at home.

You will be responsible for providing exemplary customer service to both customers and suppliers.

In this Customer Service Coordinator role, you will be responsible for:

Responding to customer communication from both internal and external customers
Ensuring that all contracts are checked and approved
Ensuring that all compliances are adhered to
Develop strong relationships to effectively resolve queries
Update supplier price updates and promotions
Ensure tenders are sent to suppliers
Continuously working to improve levels of service tailored to individual customers

In order to be successful as a Customer Service Coordinator you must have the following:

Experience in a similar customer service role is essential
Problem solving
, analytical skills and methodical thinking
Excellent written and verbal communication skills
Team player with excellent time management skills and good attention to detail
Good working knowledge of the MS Office suite (especially Excel)

All responses will be managed in line with the new GDPR regulations.

Impact Recruitment is an employment agency working on behalf of our client.

Job Types:
Full-time, Temp to perm

Salary:
£21,000.00-£23,000.00 per year

Benefits: