Patient Systems Officer, Band 4 - Cheltenham, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Due to internal moves an exciting opportunity has arisen for a Band 4 Patient Systems Officer to work in the PAS Team in College Baths at Cheltenham General.

The post is full time and permanent.

The role is to assist in the day to day maintenance of the Master Patient Index and key patient systems.

To help as part of the Patient Systems Team in providing an effective and efficient service and support to all levels of users, ensuring a high level of data quality is maintained, and liaise with third party support organisations.

The main duties of the job are to offer support to all TrakCare users County wide.

The role also includes configuration on Trakcare for outpatient clinics, ward set up and changes, setting up new users and keeping a high standard of data quality throughout the whole of TrakCare.

We also support the historic PAS System and Infoflex.

We are a team of 15 who work on different tasks on a rota basis. The team very much work together covering the Helpdesk requests by phone or through an electronic system called Topdesk.

All new staff are mentored during an induction period until they are confident completing the different tasks that need to be learnt.

TrakCare support to all users. Help Users by maintaining a good level of service on the Helpdesk and be first line support for all Trak and Pas Users
Assist with any TrakCare configuration to include, User, Careproviders and other Code Tables
Play an active role in day to day data quality of TrakCare
Manage the Clinic build configuration and changes for outpatient services
Provide a high degree of assistance in complex Trak/PAS queries to all levels of users including doctors, managers, supervisors and administrative staff.
Act as a first line contact for third party agencies to assist in complex problem solving.
The postholder is expected to resolve problems where users access rights or knowledge is limited by analysing and interpreting the information received from users.
Be able to receive telephone queries and other communications, logged via the Trak/PAS Helpdesk where appropriate. Often needing to understand and communicate complex queries to staff covering more specialised areas.
Respond clearly and concisely to queries and clearly explain procedures over the telephone to users when receiving complex, sensitive or contentious information