2nd Line Service Desk Engineer Hybrid Working - Bradford, United Kingdom - Penguin Recruitment Ltd

Penguin Recruitment Ltd

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Service Desk Engineer (Hybrid working - 2 days office)

Up to £ Benefits

BRADFORD

Managed Service Provider are expanding their client base and to cope with the growth they are looking for a 2nd Line Service Desk Engineer with experience working for an MSP.

2+ years' experience at a 2nd line level ideally working for an MSP (Managed Service Provider).
Previous experience in a Helpdesk role and be used to working with 3rd line and technical contacts at clients.
Experience attending client site would be desirable, but not essential.
Driving License preferred

The 2nd Line Service Desk Engineer will act as a technical point of reference for less experienced members of the team and will assist in working through the client tickets escalating issues through the Service Desk procedure ensuring SLA's are met.

Commutable Locations - Bingley, Pudsey, Brighouse, Halifax, Batley, Leeds

Alternative Job Titles - 1st Line Support Engineers, Helpdesk Engineers, 3rd Line Support Engineer, Technical Support Engineer