Receptionist - London, United Kingdom - The Rank Group
Description
Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
If you want to build a career in casinos that's fine with us; as thelargest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Grosvenor Casino, London Rialto
As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
Youwill be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent customer experience
- Engage and support the G one process
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
- Immaculate operational standards in all areas of food beverage and reception
Qualifications
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information
The role will include working any shifts including early mornings, late evening, nights and weekends.
The pay rate is £11.54 per hour + 10% premium pay for hours worked between midnight - 8am.
Applicants must be 18+
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