Service Coordinator - Ringwood, United Kingdom - Dynamite Recruitment
Description
Service Coordinator
Location:
Ringwood
Hours of work :
Two shift patterns
Monday to Friday 2 shift patterns or
Typically 1 Saturday in 4 paid as overtime
Salary:
£25000
Dynamite recruitment is working in partnership with a very well-established business based in Ringwood
Due to growth plans our client has an exciting opportunity to recruit a Service Coordinator
As a Service Coordinator you will be s responsible for the following tasks
- To answer all incoming calls within the service department within a timely manner
- To process and upload customers jobs
- To process and load into internal system out of hour calls
- To regularly monitor open jobs on both internal CMS system and allocate labour to maximize efficiency
- To manage engineers daily work loads in line with reactive / parts fitting / maintenance calls
- To contact & communicate job allocations to engineers via the internal system and make relevant adjustments when necessary
- To ensure customer queries are handled and systems updated accordingly
- To ensure updates on both internal system and customers website are done daily
- To ensure maintenance visits are logged and assigned
- To schedule engineer for fitting parts and service visits
- To ensure customer reports are ran as required daily / weekly etc.,
- To ensure completed jobs are closed on both internal system and customers website
- To work as part of a team to ensure both the departments and customer expectations are continually met
The ideal Service Coordinator must have / be
- Good organisational skills
- Good administration skills and experience
- Good understanding of SAP knowledge
- Accuracy and attention to detail
- Ability to work under pressure
- The ability to Multitask
INDDYN
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