Global Head of Level 2 Support - Manchester, United Kingdom - Morpheus Talent Solutions Ltd

Morpheus Talent Solutions Ltd
Morpheus Talent Solutions Ltd
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Global Head of L2 Support - Manchester - Hybrid


You could be a key part of one of the world's biggest smart meter manufacturers now as a Global Head of L2 support You'll be accountable for the overall L2 support organisation, working closely with the IT organisation to ensure all escalated matters areresolved within a timely fashion.

Leading market salary available with competitive benefits package too.

In this role you will...

  • Manage Global L2 Support strategies and Roadmap for all End User Desktop and peripheral devices
  • Accountable for L2 support teams, which includes remediation's and interactions between other functional leads
  • Supporting Microsoft, Linux and Mac environments
  • Staff management in line with business expectations
  • Contribute to global forums and projects as a representative for Client Services.
  • Risk Mitigation strategies
  • Development and empowerment of IT staff members.
This £1.4 billion company is ready to welcome you into its ranks.

They have a tremendous track record of promotion and organic growth within the company, this role is a succession planning role in which you'll be able to reach promotion quickly.

60%/40% in the office to WFH. Location is Stockport / Manchester.

They are looking for someone who has...

  • Strong leadership
  • Project Management (waterfall and agile) methodologies knowledge
  • Strong Hardware troubleshooting skills
  • Flexible, responding to adverse situation quickly, and implement solutions.
  • Technical expertise of Microsoft operating systems and Applications, PC and server level (Windows 10, Windows server 2012+ and Active Directory administration)
  • Exposure to multidomain, multisite networks
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