CRM Specialist - Birmingham, United Kingdom - West Midlands Combined Authority

West Midlands Combined Authority
West Midlands Combined Authority
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job Introduction

Are you a technical CRM expert looking for an exciting opportunity to drive digital innovations within a workplace? If so, we might have the perfect opportunity for you.


What will you be doing?

  • Develop a CRM strategy in line with the Digital and Data to drive change throughout the business and its partners.
  • Manage the delivery of the CRM services on our platform (Dynamics 365).
  • Migrate legacy systems and data into the CRM platform.
  • Work with the business to transform operations into an optimised CRM platform.
  • Develop a "single view of the customer" ensuring data from corporate systems is visible to CRM users using integrations, APIs and other technology.
  • Define and manage security within the CRM.
  • Recommend improvements to existing processes and products and working with business teams to achieve their outcomes.
  • Identify and manage risks, issues, dependencies and opportunities for CRM services.
  • Work closely with Architects to ensure we comply with all relevant requirements, capturing all relevant data and further develop the architecture to support at an enterprise level.
  • Working with Cyber Security and the Data Protection Officer to ensure that we are meeting required standards implementing tools that monitor and enforce policies.
  • Work with external suppliers and agencies in implementing solutions utilising best practice and compliance with WMCA standards and policies.
  • Work with new and emerging CRM technologies to provide a modern, scalable CRM architecture.

About you.

  • Educated to degree level or equivalent in an IT discipline.
  • Experienced in a Microsoft Dynamics space.
  • Skilled in transforming a business into data driven customercentric organisation.
  • Experience with Dynamics 365 other CRM platforms would be advantageous.
  • Alignment of CRM architecture against enterprise standards and principles.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying.

If your values align with ours and you are dedicated to working towards a future, we can all be proud of, we would love to hear from you.


We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers.

For more details, please visit the benefits page on our careers site.


Location and Working Pattern - what you can expect.
The location for this role is 16 Summer Lane, Birmingham, B19 3SD.

It is expected that you are able to split your time between the office and working remotely, with an agreed amount of days with your line manager spent in the office.


About us.Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
More jobs from West Midlands Combined Authority
See all jobs of West Midlands Combined Authority