Courier Compliance Administrator - London, United Kingdom - CitySprint

CitySprint

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Courier Compliance Administrator | London | Permanent

Salary:
£22,100

Location:
London
Who are we?

CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

This is where YOU come in

Your role will involve supporting the Courier Compliance Team Leader, deliver an efficient day to day operation to ensure our fleet are compliant in line with industry best practice, whilst supporting the team to support and deliver a 'Class A' service to our fleet partners.

A successful Courier Compliance Administrator will positively contribute to the success of the Courier Team by dealing with all day-to-day communications and queries, ensuring all queries are resolved in line with business SLA's.

Roles & Responsibilities of a Courier Compliance Administrator:

Proactively supports the 'end to end' process to ensure all couriers adhere to CitySprint legal requirements
Ability to effectively collaborate with both internal and external customers to reach mutually agreeable outcomes whilst always putting CitySprint's brand first
Ability to build successful/strong stakeholder relationships across all functions
Effective upkeep & management of internal systems and processes
Ensures all paperwork and systems are maintained efficiently and accurately and in line with the business policy and process requirements
Acts as a CitySprint ambassador always

Skills needed for a Courier Compliance Administrator:

Has a strong understanding of compliance processes in a high-volume environment
Ability to work autonomously where required
Demonstrates effective time management skills and meets deadlines
Demonstrates awareness of escalating issues/concerns
Demonstrates effective time management skills and meets deadlines
Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
Previous experience or working knowledge of compliance processes
Previous experience in a customer focused environment
Working knowledge of Microsoft Office Suite

About our benefits:

Attractive Incentives Scheme
Competitive holiday allowance
Day off for your Birthday
Death in Service
Enhanced Maternity and Paternity
Additional day off when your child starts primary school & to attend college/university graduation ceremony
Access to a Health and Wellness Programme
Perks a Work discounts and rewards for lots of retailers
Ride to Work & Season Ticket Loans (available after a year of service

If this Courier Compliance Administrator sounds like you, we really want to hear from you Please don't delay, send us your CV and covering letter outlining why you're the best person for the job.

We do not require the assistance of agencies with this vacancy - thank you in advance.