Platinum Member Call Centre Agent - Lancaster, United Kingdom - Hilton Grand Vacations

Hilton Grand Vacations
Hilton Grand Vacations
Verified Company
Lancaster, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title - Platinum Member Call Centre Agent


Employer - Diamond Resorts (a subsidiary of Hilton Grand Vacations)


Location - Hybrid/Remote


We are now recruiting for a Customer Services Advisor for our Head Office on the outskirts of Lancaster city centre.


What will I be doing?
As a Customer Service Advisor, you will assist our owners, members and guests and be responsible for:

  • Assisting members and owners in their requests to make reservations
  • Taking payments from members
  • Securing benefits for members
  • Advising members on member accounts and ownership related queries
  • Accessing and inputting data in necessary computer systems

Qualifications

What are we looking for?

  • Excellent communication skills
  • Ability to build rapport with our members
  • A good level of computer literacy
  • Ability to work under pressure.
**Skills considered desirable but not essential.

  • Call centre experience
  • Customer service experience
  • Sales experience
  • Escalations/complaints handling
  • Multitasking
  • Independent with the workload proactive with work
**About us - Hilton Grand Vacations
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