Apprentice Customer Service Officer - Brighton and Hove, United Kingdom - Brighton & Hove City Council

Brighton & Hove City Council
Brighton & Hove City Council
Verified Company
Brighton and Hove, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Apprentice Customer Service Officer:
Posted on 5 April 2023 Apply

  • Directorate

BHCC:
Economy Environment & Culture

  • Contract Apprenticeship

Location:

Hove Town Hall


Job Summary:


  • Job reference orbis/TP/491/31882
  • Positions available 2
  • Working hours 37
  • Closing date 23 April 2023
  • Job category
  • Apprenticeships & Trainee
  • Organisation
  • Brighton & Hove City Council
    Job introduction:
    Would you like the chance to start a career in customer service? Plus earn whilst you learn and gain a Level 2 qualification?


Parking Services at the Council are responsible for issuing a large variety of parking permits, blue badges and concessionary travel passes.

The teams work with a diverse group of residents and visitors to support them with their travel needs.

We are looking for 2 enthusiastic, self-motivated individuals with good communication and teamwork skills to join us in our award winning service.

These roles are apprenticeships so you will gain your Level 2 Customer Service Practitioner apprenticeship qualification while working at the Council.


The Customer Service Practitioner apprenticeship at level 2 is run by Chichester College Group who is responsible for supporting you with your learning and carrying out assessments.

You will learn all the knowledge, skills and behaviours in the apprenticeship standard and once you are competent in all these areas, you will take an End Point Assessment before successfully completing.

You will receive support from a nominated mentor, throughout the duration of the Apprenticeship.

Our previous apprentice, Carmelita, recently completed her apprenticeship with a distinction and now has a permanent role at the council and says:

"It was a great opportunity to learn new skills and join a great organisation. Go for it as this will help to progress your career and allow you to build relationships and skills."

About the role:


Delivery will be via online fortnightly workshops, assessor meet/visits every 4-6 weeks, three way review with manager, apprentice & the college every 8-12 weeks, plus other off the job learning during contracted hours.

Hear what our other apprentices have to say by watching this video.

For an informal discussion, please contact

Entry Requirements


Please see the Essential Criteria listed in the Person Specification section of the Job Description for the particular requirements of this role.

Functional Skills


All Level 2 apprenticeships


Apprentices without evidence (a certificate) of Level 1 English and Maths will need to achieve this level prior to completing training.

You will also be required to take an English and Maths assessment prior to a formal offer being made.


For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

Interviews commencing W/C 6th March 2023


Start date:

TBC
The duration of the apprenticeship will be up to 18 months.

NB.

This may be amended should you have any applicable prior learning, and your contract will end on successful completion of the apprenticeship.


Additional information:

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-)


Company information:


Encouraging a diverse workforce


Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-).

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