Hire Administrator - Normanton, United Kingdom - Welfare Hire Nationwide Limited

Welfare Hire Nationwide Limited

Verified Company

Normanton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Type:
Permanent, Full-time

Working hours:
Mon - Fri, 8am - 5pm.

Job Function:

To support the Hire Desk Team function effectively through daily activities enabling the team to maximise UOR through robust training and knowledge.

Reporting to:
Senior Hire Controller

Liaising with:
Hire Desk Team, Customers, Head Office.

Responsibilities:

Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy.
Supporting the business with periodic reports.
On a dayday basis working with the Hire Desk supporting them with all backoffice functions.
Building great working relationships and product knowledge which you will use to translate your customers' requirements.
You will be an ambassador for our "Customer First" culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
Follow company's Employee handbook policies and procedures.
Any other duties requested by your Manager.

Requirements:

2 year+ Hire Desk Administration experience.
Proven ability to work to targets and deadlines.
Strong communication skills; both verbal and written.
A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
Excellent selforganisation and attention to detail, to ensure accurate document management.
Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
Sound Analytical and problemsolving abilities.
Good IT literacy for production of presentation.