Administrator - Glasgow, United Kingdom - Optima Health
Description
Job Title:
Customer Service Administrator
Location:
Glasgow, G2 6TS
Salary:
£22,308
Contract Type:
Permanent
Hours:
Full time 37.5 hours, Monday to Friday
About Us
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services.
Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients.
Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager.
Role Summary
To provide a high standard of administrative support to the Optima Health Occupational Health Service.
Main Duties and Responsibilities
- Answer incoming calls, welcoming callers to the service and providing information and updates.
- Contact employees to book appointments in line with set Booking Rules
- Provide confirmation correspondence and telephone updates to clients and employees on case progression.
- Actively chase older cases and provide updates to clients.
- Correctly log all activities and notes within the case management system ensuring it is up to date.
- Manage complaints in line with Optima Health's complaint handling process.
- Actively contribute to team meetings and briefings
Experience, skills and knowledge required for the role
- Previous Administration experience
- Able to take the initiative and prioritise workload.
- Excellent communication and problemsolving skills.
- Have a 'can do' attitude.
- IT literacy: Able to confidently use MS Word, Excel and Outlook.
What Can We Offer You?
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._
More jobs from Optima Health
-
Scheduler
Sheffield, United Kingdom - 1 week ago
-
HR Advisor Associate
Sheffield, United Kingdom - 3 weeks ago
-
Purchase Ledger Administrator
Redditch, United Kingdom - 3 weeks ago
-
Customer Experience Handler
Sheffield, United Kingdom - 2 weeks ago
-
Administrator
Glasgow, United Kingdom - 2 weeks ago
-
Physiotherapist needed
North East England, United Kingdom - 1 week ago