Corporate Receptionist - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

Perform reception, administration, organisational and secretarial duties efficiently and effectively on behalf of the building in which you are located.

Main Duties- To create the best 'first impression' and ensure that the reception desks, reception workstations and reception areas are clean and tidy at all times

To maintain a positive image of the site by ensuring that the personal presentation and grooming are secondtonone
To meet, greet and assist visitors and clients in a professional, friendly and courteous manner, while maintaining a 5* level of service
To instantly recognise and acknowledge the Client and other key senior management team members
To contact/advise all hosts as soon as visitors, staff or contractors arrive and ensure they are directed to their destination.
Management of the Multibadge/Hi-Sec System as per site instructions
Build professional rapport with, staff and visitors by positively engaging with them
Provide a security presence and ownership of the reception area ensuring unauthorised access is prevented
To assist in the control of building access
Keep an uptodate record of all occurrences and incidents in the Daily Occurrence Book
To promptly report any maintenance faults to the Control Room
Answer the telephone promptly and politely as per instructions using the correct salutation
Be fully knowledgeable and aware of all events and meetings taking place so customers can be advised accordingly
Respond to and deal with all reception desk enquiries while giving a positive outcome
To adhere to building Health, Safety and Security measures in line with the policies and procedures
Report any apparent deficiencies in systems of work or equipment provided to FOH Manager, which may present an unnecessary danger or risk to the health and safety of staff, tenants or visitors
Work safely at all times giving due consideration for the safety of others
To be flexible to work requirements in order to meet business demands
Work rota shifts on a daily basis and fit in all other operational issues around the function of a receptionist
Liaise with the client on a daily basis as and when required for any general / facilities issues
To be flexible in approach to work patterns and systems to maintain the standards required as a Signature employee
Provide onsite support when necessary and requested by any of the management
Assisting with training new staff and support team
Any reasonable management requests from site Client or Signature Operations Management

What we are looking for

Ability to build positive relations with colleagues, guests and clients
Be able to demonstrate their ability to deliver exceptional customer service
Organised and skilled in multitasking
Good IT skills with working knowledge of all Microsoft Office packages
Able to work off their own initiative and with mínimal direction
Flexible, proactive and enthusiastic
Previous experience working in a similar environment
Strong interpersonal skills, including the ability to analyse and solve problems
Ability to establish and maintain a professional working relationship with all internal staff and external visitors
Selfmotivated and able to adapt to new role requirements with ease
Ability to effectively communicate with a variety of constituents both verbally and in writing
Proven ability to work as a team member, but also make effective independent decisions
Commitment to excellent customer service
Excellent communication and team working skills