Customer Service Key Advisor - Catrine, United Kingdom - Rutherford Cross

Rutherford Cross

Verified Company

Catrine, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

The Role:

Reviewing & processing customer orders while ensuring compliance with credit control policies
Producing all customer paperwork required to obtain customs clearance for export orders
Liaising with hauliers & our internal Dispatch Team to guarantee customer orders are sent in a timely manner, ensuring any issues are clearly communicated to customers
Monitoring a shared mailbox and resolving customer queries to their satisfaction in a timely manner
Producing customer communications in relation to market specific issues, which are often complex
Maintaining the customer databases and customer records in line with company policies
Producing all customer paperwork required to obtain new product line listings
Coordination of the sample product process, including managing couriers and tracking deliveries across the world on behalf of customers
Producing and monitoring all key service KPIs
Producing relevant reporting for customer service weekly updates
Any other duties as required

On offer is the chance to join a highly desirable sector in a role that is primed for progression.

The role will be office based in Catrine, with a salary of up to £25,000 as well as other great additional benefits.

If you are interested in this role or wish to have a confidential discussion, please contact Eilidh Graham at Rutherford Cross.

Salary:
Up to £25,000.00 per year

Schedule: