Service Advisor - Isle of Man, United Kingdom - Pybus Recruitment

Pybus Recruitment

Verified Company

Isle of Man, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Service Advisor (Car Dealership)

Salary:
Highly Competitive Salary + Bonus

Location:
Braddan, Isle of Man

Full Time and Permanent - Mon - Fri - 8.00am-6.00pm and 1 in 4 Saturdays 8.30am-12.30pm

Benefits:

30 days Holiday including Bank Holidays.

- £750 relocation package (if relocating)

Use of Company Car once you have passed your 3 month probation
10% income tax national insurance holiday after the first year meaning a refund of up to £4k
Employee discount schemes

Job Purpose:

As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.

Ensuring high standards of quality workmanship and supporting continuous process improvement.

Job Duties:

To greet all customers cheerfully and attend to their requirements promptly.
To obtain and record full customer/vehicle details and accurate description of work to be carried out.
To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
To inform customers of any delay in completion (Complying with the Company Pledge)
To maintain the Workshop loading system.
To inform customers of any work which it has not been possible to carry out and arrange a future appointment for completion.
To prepare both cash and account invoices.
To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
To deal with customer queries and complaints.
In conjunction with the Service Manager ensuring "Workshop loading" utilizes full labour potential.
To ensure that information required for Warranty items is recorded on the Job Card.
To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
To file Job Cards and other documentation.

About You: