Extreme Assistant - Clissold, United Kingdom - GLL

GLL

Verified Company

Clissold, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

GLL is looking for an Extreme Assistant to work at Clissold Park's Splash Pad over the summer period.

If you have the skills and ambition to join us as an Extreme Assistant there's never been a more exciting time to become part of our team.

This is more than Extreme Assistant job, it's a career.

The Extreme Assistant will liaise directly with The Assistant Manager and Duty Manager at Clissold Leisure Centre to ensure smooth daily operations, efficient access control and supervision & maintenance of the Splash Pad.

This will Include operations, health and safety, stock control, programming, promotion, and ensuring excellent customer services.

The General Assistant is the front line ambassador for GLL and the Better service and will act as the first and last point of contact for our members and customers.

You will lead and set a standard of customer excellence for each and every customer who visits the splash pad.

This role will be on a fixed term 16 hour contract from 29th April - 3rd September, weekends only.

What you'll do:

Build a high profile rapport with customers and create a fun, quality 'customer experience' within the splash pad.
Ensure customer compliance with splash pad rules and procedures
Ensure the highest quality standards of customer care and service delivery are achieved
Ensure that the area is as safe as possible and is free from debris and fault
Maintaining cleanliness through out the shift and end of night deep clean
Selling of good for resale products & retailing merchandise to achieve performance targets set
Effectively handle and be accountable for any payments taken through front of house
Assist customers with booking enquiries, promoting use of the Better UK app

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

What you need:

Very strong communications skills, the maturity and ability to proactively engage with a diverse group of customers
The ability to effectively promote the service
The ability to deal with customers, their queries and concerns with empathy, tact and sensitivity
Excellent initiative and problemsolving skills and the ability to make customer service decisions
The ability to make a positive difference to the customer, delivering high levels of service excellence with mínimal supervision
The ability to work as part of a team
Good organisational and time management skills.
IT literate
Good literacy and numeracy skills
The ability to remain calm, friendly and professional in difficult and/or stressful situations.
Be able to use a mix of active listening and intuition to promote selling of goods for resale

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

A Values driven organisation
Learning & development to support career development
Good Pension schemes
Discounted gym membership for you and your partner
Industry leading rates of pay

- opportunity to join the GLL Society and have a say in how we are run plus associated social events

Exclusive discounts on our villas in Portugal
Exclusive discounts on our Ski chalets in Bulgaria
Health assurance
Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
Discounts across thousands of retailers (GLL Extras)
25% off Red Letter Days
25% off Buy A Gift
20% off GLL spa experience treatments and associated products.
Ride to work scheme
Free eye tests and discounted glasses

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities.

We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

As a charitable social enterprise, we are different. Our purpose is to improve the physical, mental and social wellbeing of local communities.

We are looking for people with purpose who are aligned to our values:

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BETTER SERVICE: Better choice for all
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BETTER COMMUNITIES: Making a difference
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BETTER BUSINESS: Business that benefits the community
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BETTER PEOPLE: More than a job