Customer Support Executive - Cramlington, United Kingdom - MTrec Recruitment

MTrec Recruitment

Verified Company

Cramlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company
Our client is a successful engineering company. Due to growth, they require a Customer Support Executive. On offer is the chance to work for a market leader and an attractive salary.

The Role

Ensure excellent consistent service to both internal and external customers.
Managing a significant number of incoming telephone calls and internet enquiries from customers for various reasons from taking orders to resolving enquiries efficiently and providing information.
Developing and maintaining strong customer relationships with key account customers.
Processing, checking and monitoring the progress of orders for products on internal system ensuring accuracy and requirements.
Processing payments/Credit Card orders.
Raising and delivering customer quotations.
Working with various areas of the business ensuring smooth delivery of products.
Supporting the sales representatives with updates on orders and enquiries.

The Person

You will have previous sales administration experience ideally from engineering or manufacturing background.
Sales order processing experience is preferred.
You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment.
Previous experience using sales order processing and CRM systems.
Strong planning, organisation skills and time management skills to multitask and deal with a varied workload, ensuring the needs of the customer are always achieved and put first.
Excellent attention to detail.
Ability to work under pressure and deliver to deadlines with a high level of accuracy.
IT literate, particularly Microsoft packages, including excel.
This is a busy role so you will enjoy working under pressure and to deadlines, with a high level of accuracy.

The Benefits

You will be working for a wellestablished growing employer.
An excellent salary.
A company experiencing continued growth, expansion and investment.
The company are fully compliant with the latest health and safety requirements for current safe working practices.