Head of - Brixworth, United Kingdom - CCP

CCP

Verified Company

Brixworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are delighted to support a fantastic organisation that continue to grow and evolve, and they are currently looking to bring a new Head of Contact Centre into their inbound customer service operation which has 250FTE, rising to 350FTE at peak.

All frontline FTE currently work from home, across the UK, whilst senior management are required to attend the Northamptonshire-based office 2/3 days per week; whilst your Advisors might work remotely, to engage and collaborate with the other senior leaders within the business and drive forwards the new business strategy, you will be working in a hybrid capacity.

My client is open to relocators, or someone within a reasonable commute to their office given the requirement to be present in the office approximately 50% of the time.

The home-working model that our client currently operates started during COVID, and it is still being tweaked to better serve their customers, but during the past three years whilst much has worked brilliantly, there are still some teething problems.

One major issue they face is the disconnect they feel from their staff who they never see in person, unless behind a screen.

We are looking for an inspirational leader who can create a new "people first" culture within this business.

This new environment with an emphasis on "team" will create a more collaborative approach to how they work, and whilst KPI's and SLA's remain of importance, this culture shift that you will drive each day will make the operation a fun and enjoyable place to be, whether you are working from home, or in the office.

You must have a strong desire to coach, nurture, develop and train your people to create a best-in-class contact centre operation that is fit for purpose not just now, but also into the future.

If you are a proven 'Head of' within a contact centre and are looking for a new, exciting opportunity, please contact Mark Conway at CCP urgently, as this role will move quickly.

Job Types:
Full-time, Permanent

Salary:
£70,000.00-£80,000.00 per year

Benefits: