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Training Administrator - York, United Kingdom - HQN
HQN
York, United Kingdom
Verified Company
4 weeks ago
Description
Main purpose of role
HQN delivers best practice advice, topical events and a range of training and bespoke consultancy work to social housing providers nationwide.
The Training Co-ordinator will be responsible for delivering high level administration support to HQN customers, associates and internal colleagues.
You will also be required to facilitate virtual sessions and attend events as and when required.
Specific duties
- Formatting and preparing of training documents and slides in accordance with house style and instructions from the trainers
- Contacting delegates with joining instructions, feedback links and other materials for the training courses
- Corresponding with trainers regarding upcoming courses, materials, slides, attendees' details ensuring their requirements for the course are met
- Updating the system with new training courses as they are announced
- Adding bookings to the system in a timely manner and answering queries about training bookings, cancellations, etc
- Working closely with the Head of Training and the Training Manager to ensure smooth delivery of training courses and excellent customer service
- Collating, reviewing and distributing feedback
- Issuing attendance certificates.
- Answering the telephone and providing first call resolution or coordinating the call as appropriate
- Maintaining files, records and company databases
- Formatting letters, slides, reports and other documents and distributing them to the appropriate people, as required
- Any other duties that may be required across HQN to ensure that business needs are met
- Work closely with colleagues to ensure that information is shared appropriately and no detrimental effects are experienced in periods of absence.
Qualifications:
- Certification or training in business administration is advantageous, level two and above.
Essential
- Demonstratable experience using various online platforms and tools for event management and promotion such as Zoom, Microsoft Teams and social media channels such as X and LinkedIn
- Previous experience in administration roles.
- Previous experience of coordinating online training, workshops, or similar digital sessions
- Experience in working for a training provider
- Experience of coordinating projects.
Skills:
- Excellent organisational skills with the ability to multitask and prioritise effectively in a fastpaced environment
- Strong communication skills, both written and verbal, with the ability to interact effectively with internal stakeholders, external partners and event attendees
- Proficient in using technology and online tools for communication and promotion of training
- Creative thinking and problemsolving abilities
- Attention to detail and a commitment to delivering a high quality online experience for delegates
- Strong teamwork and collaboration skills, with the ability to work effectively with crossfunctional teams and external contributors
- Adaptability and flexibility to accommodate changing priorities, requirements and deadlines.
- Proactive and selfmotivated, with a strong sense of initiative and ownership in driving continued training success
- Customerfocused mindset with a dedication to delivering great service and satisfaction to training attendees
- Ability to remain calm and composed under pressure, think quickly with a positive attitude and resilience to overcome challenges
- Commitment to continuous learning and professional development to stay updated on processes, changes to online management software and online training.
Job Type:
Part-time
Salary:
£23,000.00-£24,000.00 per year
Expected hours: 21 per week
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Onsite parking
- Paid volunteer time
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Location:
- York (preferred)
Work Location:
Hybrid remote in York
Application deadline: 14/04/2024
Reference ID:
HQNEVC24