Sales Associate - Bicester, United Kingdom - FashionJobs
Description
Sales Associate
- Jimmy Choo
Main responsibilities include:
- Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
- Playing an active role in replenishing stock according to company procedures and policies
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
- Participating and supporting the team in stock takes as and when required
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
- Participating in, and representing Jimmy Choo during promotional events and activities
- Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the outlet at all times
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the outlet performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase outlet performance and reach individual and outlet targets
- Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
- Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
- Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
- Demonstrating flexibility by supporting the store management in any other adhoc duties as might reasonably be required in the successful running of the outlet
Competencies and Experience Required:
- Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wear
- Excellent communication skills both written and verbal
- Fluent English
- Additional languages beneficial
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and preempt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
Personal Attributes:
- Enthusiastic, selfconfident and selfmotivated
- Understand and represent the luxury lifestyle image of Jimmy Choo
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets
Sales Associate - Jimmy Choo
Main responsibilities include:
- Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
- Playing an active role in replenishing stock according to company procedures and policies
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
- Participating and supporting the team in stock takes as and when required
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
- Participating in, and representing Jimmy Choo during promotional events and activities
- Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the outlet at all times
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the outlet performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase outlet performance and reach individual and outlet targets
- Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
- Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
- Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
- Demonstrating flexibility by supporting the store management in any other adhoc duties as might reasonably be required in the successful running of the outlet
Competencies and Experience Required:
- Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wear
- Excellent communication skills both written and verbal
- Fluent English
- Additional languages beneficial
- Demonstrable sales skills
More jobs from FashionJobs
-
Marketing & Trade Analytics Manager
London, United Kingdom - 2 weeks ago
-
Senior Manager, Corporate Responsibility
London, United Kingdom - 3 weeks ago
-
Stock Room Assistant
London, United Kingdom - 3 weeks ago
-
Internal Reporting Management Accountant
London, United Kingdom - 3 days ago
-
Senior Treasury Analyst
London, United Kingdom - 2 days ago
-
Group Financial Accountant
Wollaston, United Kingdom - 3 weeks ago