Service Desk Analyst - Epsom, United Kingdom - Independent Resourcing Consultancy

Independent Resourcing Consultancy

Verified Company

Epsom, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

First Line Service Desk Analyst - to £26K

HYBRID WORKING - 2 days per week based out of Offices in Epsom.

IRC are currently working with Contact Centre Solution provider with an outstanding reputation for developing the best talent in the industry and for their expertise in the contact centre as-a-service (CCaaS) industry and the network of channel partnersthey work with.

This role comes with a lot of product training and opportunity for career progression, so we are looking for someone with a passion for the telecoms industry and a keen to desire to build a career and develop within it.

Responsibilities

Be the single point of contact for customer issues, bringing in Senior Service Desk Analysts for calls as required.
Swiftly handling Initial response within SLA.
Completing configurational portalbased tasks.
Fulfilling customer requests for service amendments following the internal change request process.
Developing and maintaining excellent knowledge of the company's core products and services.
Working on rota.

Skill & Experience Required

Whilst experience in a role isn't strictly required, someone with experience delivering IT Infrastructure & Desktop Support in a End user or Managed Services Environment, working to agreed SLA's would be beneficial as well exposure to, and a passion forVoIP/Contact Centre technologies.

If you have an interest in, and are looking to build a career in the telecoms industry this is a great opportunity.

For more information and a full job spec please get in touch with an up-to-date CV.