Admin Officer - Headington, United Kingdom - Oxford University NHS Foundation Trust

Oxford University NHS Foundation Trust

Verified Company

Headington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RESPONSIBILITIES:

Supervise team on a daily basis ensuring that any problems are dealt with efficiently and effectively or if outside of knowledge or expertise to highlight with line manager as required.

Perform induction training and plan for on-going training programmes for the team.

Deputise for the Deputy Team Leader and cross cover where required and supporting the planning/implementation of rotas Ensure the provision of medical records and pull patients notes from any location and ensure all filing is up to date in the patients notes ready for when they attend clinic, following the tracking procedure for all patient notes.

Ensure that scanned in paperwork is filed in notes or retained in line with local and Trust policies and procedures.

Use the Trust IT systems to: Undertake VR letters Use of Netcall Make outpatient appointments Ensure that patient details are correct Checking in/checking out patients arriving for clinic when covering Reception Other duties as instructedAct as first point of contact for all patients and visitors, both in person and on the telephone, and acting in a professional manner at all times, deal with queries using own initiative and taking appropriate action which may include directing calls to specialist administration staff. Working as part of the receptionist team, ensure effective communication with colleagues at all times and show flexibility in covering colleagues during periods of annual leave and sickness as required. During busy outpatient clinic times, ensure that patients are kept informed of clinic waits advising of any problems. Assisting teams with packaging, addressing and sending outgoing post.

After training, using the hospital computer systems to carry out any of the above duties.

Any other duties at the request of the Team Leader which may be needed to fulfil the objectives of the post, which are appropriate to the grade.