Customer Support Officer - Treforest, United Kingdom - Wales & West Utilities

Wales & West Utilities

Verified Company

Treforest, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Officer

Salary:
£29,423 - £33,625

Business Area:
Project Management Office

Location:
South / West Wales

Contract Type:
Full Time/Permanent

Working Pattern:37 hours per week, Monday - Friday

Who are we?
WWU is a gas distribution business that services the gas infrastructure across Wales and the south-west of England.

We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we're looking for:

We are looking for a Customer Support Officer to join our team in South & West Wales area (there is an opportunity to based at either our depot in Llandacy or Treforest).

You will be responsible for communicating face to face with our customers before, during and after planned essential gas pipe upgrade work affecting their homes.

You will work collaboratively with operational teams on site to ensure the work is completed as efficiently as possible with minimum disruption to our customers.

You'll also identify priority customers who require extra assistance during our work and put arrangements in place to minimise the inconvenience to them and deal with customer issues as and when they arise

We'll trust you to:

Attend regular planning meetings with the Operations Controller and Programme Controller
Promote the priority service register sign ups with eligible customers
Record and feedback accurate and relevant information to key stakeholders involved in delivering the customer experience
Support formulation and delivery of communication strategy on high profile projects (e.g. attend customer drop in centres, planning meetings etc.)
Build strong rapport with operational colleagues to deliver the customer journey effectively

You'll need to have:

The ability to thrive in a dynamic target driven environment
Experience in a customer service role and confidence in dealing with customers
Excellent negotiating, communication and organisational skills
Full driving license (essential as regular travel is required with occasional overnight stays)

A good knowledge of the Gas Industry is also desirable.

We would also love to hear about anything else you feel you could add or bring to the role

You can read a full job description here.

What's in it for you?

A starting salary of £29,423 rising to £33,62 25 days annual leave plus bank holidays
Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% totalling 15%
14 x salary Life Insurance linked to membership of the Retirement Savings Plan

- "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance and health cash-plans

Access to our Financial Wellbeing Programme allowing you to manage your benefits flexibly to suit your financial needs
Enhanced pay for parental leave
Retail discounts and cashback scheme
Annual salary review and discretionary bonus
Company Sick Pay
Inhouse Occupational Health Team
Employee Assistance Programme
Comprehensive training

The way we do things

Wales & West Utilities is a values-based business.

Interested?

If you think you'd make a good addition to the team, we would love to hear from you

To apply, click the link below.