Commercial & Operations Manager - London, United Kingdom - Zachary Daniels

Zachary Daniels

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Zachary Daniels are partnering with a leading luxury service business looking to grow its team.

This is a pivotal point in their growth - having already set up in a few locations in the UK they are now in the process of launching their first internationalsite in New York.

Due to this growth they are now seeking support in the form of a Commercail and Operations Manager to work closely with the Managing Director on the companies day to day activities as well as with its future growth.

The business in question operates within the luxury restoration and repair sector, bringing unparalleled service, skills and technical knowhow to its customers.

The role of Commercial and Operations Manager is one that will help shape this business for years to come.

Maintain constant communication with managers, staff, and suppliers to ensure proper operations of the company
Develop, implement, and maintain quality assurance and workflow protocols
Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
Ensure that operational activities remain on time
Track staffing requirements, hiring new employees as needed and managing growth
Oversee accounts payable and accounts receivable departments

Responsibilities:

Lead, motivate, and support a large team within a timesensitive and demanding environment, including career development plans for direct reports and problem resolution
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with crossfunctional teams to improve proprietary tools and systems
Work closely with workshop, stores and customer service department to ensure that activities remain compliant
Oversee materials, inventory and KPI's from team members
Conduct budget reviews and report cost plans to MD

Required skills and qualifications:

Two or more years of proven success in an operations management role
Strong skills in process management, budget development and oversight
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
Proficiency in conflict management and customer service

Preferred skills and qualifications:

Bachelor's degree (or equivalent) in operations management, business administration, or related field
Working knowledge of management software programs
Strong IT skills, including database development
Excellent financial and account reporting experience
Ability and experience with scale and growth