Customer Advisor - Croydon, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client, a national housing provider, seek experienced Customer Service Advisors to start temporary ongoing bookings in the new year,

Main purpose of the role:
To provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies for client

Key Accountabilities:

To manage low level account collection for rent and arrears
To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
To manage the direct debits process
To undertake administration duties relating to customer accounts
To undertake the collection of debts in accordance with income collection policies and procedures, working with other staff to collectively meet objectives
Undertake any other duties and responsibilities of an equivalent nature as required
To ensure compliance with Equality & Diversity, Health & Safety policies and general Data Protection Regulations

Ongoing temp booking

Full time Mon to Fri 9-5

Hybrid working after training (2/3 days office per week West Croydon)

£15.73PAYE£19.55LTD UMB PER HOUR