Contact and Control Room Systems Support Officer - Wymondham, United Kingdom - Norfolk Constabulary

Norfolk Constabulary

Verified Company

Wymondham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact and Control Room Systems Support Officer
Closing Date: 15 December 2023 at 5pm

Work Type:
Full Time (37 hours) - Temporary for 12 months

Salary:
£28,302 - £31,755 per annum

Department:
Norfolk County Policing Command

Location:
OCC, Wymondham

Activities and Responsibilities of the Post

Principle Purpose of the role

Applications are invited for the above post in the Contract and Control Room (CCR) Support Team at OCC in Wymondham, which offers operational, technical and procedural support to the CCR and the wider Police Community within Norfolk.

The successful applicant will be an enthusiastic person with excellent communication and problem solving skills.

You will be responsible for dealing with matters and material of a sensitive nature that requires a high level of accuracy and concentration.

You will be required to offer front line support to staff and some external contact in a variety of areas.

You will administer various computer-based systems such as Computer Aided Dispatch (CAD), Alarms System, and other Operational Systems that are used.

The successful applicant will be required to be able to work to tight timescales with minimum supervision.

You will be expected to prioritise your workload and re prioritise as new issues/problems occur from a day to day basis.

Main Activities of the Role

Administration of a myriad of CCR based Systems such as Computer Aided Dispatch (CAD) Telephony Systems, Radio and alarms systems etc.
Management of computer based records
Technical development, testing and configuration and documentation of systems
Undertake development work and testing and documentation of computer software and/or business processes
Assist with project and development work
Production and creation of statistics and reports of activities undertaken
Financial record keeping/management, such as payments and accruals
Management of internal and external communication and correspondence
Undertake audits as required
Carry out Policy and Standard Operating Procedural reviews Asset management and tracking
Administration of security vetting/checks for the CCR
Production of project plans via Microsoft Project or similar based systems
Understanding and working knowledge of the CCR, and County Policing deployment mode and other departments e.g. ICT
Administration of complaints for the Department
Act with integrity, in line with Police Services statement of mission and values
Any other duties that are commensurate with the role and grade as may be requested by management

Person Specification

It is essential that applicants meet the following criteria:

Good numeracy and literacy skills
Good keyboard skills and working knowledge of Microsoft Office suite
Ability to acquire and retain a wide ranging knowledge and information
Ability to demonstrate good verbal and written communication
Proven organisational skills with ability to effectively organise and manage workload
Previous experience of undertaking administrative/technical/financial support and maintaining accurate records
Demonstrate an understanding of the Data Protection Act and Management of Police Information (MOPI)

It is desirable that applicants meet the following criteria:

Previous Control Room and/or operational Police experience
Previous experience of administration/problem solving on day to day basis

Hours of work 37 per week Monday to Friday.

08:00 - 16:00

This post is offered on a temporary basis for 12 months

Special conditions / Points to note

The purpose of this job description is to indicate the general level of the duties and responsibility of the role, the duties may from time to time vary without changing the general character of the role or the levels of responsibilities
Whilst the role is normally based at the aforementioned location, you may be required to work at other establishments across both Norfolk and Suffolk Constabularies as may be reasonably required. Police Staff Conditions of Service will be adhered to in such instances
All duties must be carried out in accordance with relevant Health and Safety legislation and good practice. A 'No Smoking in the Work Place' policy applies.
All duties must be carried out in a manner that supports the Constabulary's commitment to equality and inclusion

Norfolk constabulary is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

Job Types:
Full-time, Temporary contract

Salary:
£28,302.00-£31,755.00 per year

Benefits: