Customer Contact Administrator - Chelmsford, United Kingdom - Kent Police and Essex Police

Kent Police and Essex Police
Kent Police and Essex Police
Verified Company
Chelmsford, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location of Role:
Chelmsford, Maldon, Saffron Walden and Harlow


Advert Closing Date: 14/03/2023


Salary Range:
£23,100.00 to £25, pro-rata for part-time vacancies)


Part/Full Time:
Part Time


Contract Type:
Permanent


Working Pattern: 24/7 shift


Weekend/Evening Working:
Yes

An exciting opportunity has arisen for an individual to undertake the role of Customer Contact Administrator in Area - Chelmsford, Maldon,Harlow,Saffron Walden


Whilst you will be stationed at Chelmsford Police Station, there is a contractual requirement for you to provide cover to Harlow, Maldon and Saffron Walden as required.

You must therefore either have access to a vehicle or be able to travel to all stations within your area by other means.

This challenging role requires you to work within the Front Counter and Help Desk area within the Police Station.

The role primarily entails dealing with all enquiries from the public both face to face and over the telephone, this could be anything from someone reporting a crime, or reporting a road traffic collision, enquiring about found or returning property - to supporting the Resolution Centre and FCR with crime reports and 101 call taking in line with our "One Team Approach".

In order to do the role, you will need to be emotionally aware and be able to take ownership for any decisions you make.

You will also be responsible for using computerized systems to create, update and retrieve data for which training will be given

You will work closely in support of the team leader.


You will need to be able to demonstrate experience of:
Takes ownership of own workload and is confident working under pressure with mínimal supervision.


Well-developed verbal and written communication skills, with the ability to communicate with officers and staff of all ranks, external agencies and members of the public.


A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or demonstration of maturity and experience to this standard are essential.


It would also be beneficial if you could show:
Have good keyboard skills, be familiar with using a computer and experience of using Word, Excel and E-Mail

Experience working in a public facing role, managing conflict and resolving complaints.

The Customer Contact Administrator is required to be professional and customer focussed at all times.

Static Worker - Works solely from one office within an office-based team. Some travel may be required to other police sites to discharge duty.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.


Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area.

If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK.

All applicants must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.


Essex Police is a Disability Condifent Leader, we:
are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.


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