Client Account Executive - Manchester, United Kingdom - BPP Education Group

BPP Education Group
BPP Education Group
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

General information:


Reference :006281


Close Date:

24/11/2023


Vacancy details:

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship


Job Profile:

Client Services - Client Relationship


Title:

Client Account Executive


Contract Type:

Permanent


Job Purpose:


Are you a go-getter who loves building relationships? Want a flexible and more sociable work environment? This role could be just for you


The Client Account Executive plays a crucial role in both maintaining and nurturing existing client relationships while also ensuring the effective execution of all B2B related process.

Collaborating closely with various stakeholders across the organisation, you will be instrumental in guaranteeing the accurate setup of programmes and the timely execution of all administrative and communication tasks.


The Client Account Executive contributes to the seamless delivery of PD's B2B programmes and the overall success of our division and organisation.

You'll be joining a fantastic team that thrives on collaboration and celebrates success together.

With a positive and supportive work environment, you'll have all the resources and training you need to excel in your role.

If you love the buzz of a fast-paced environment, this role is tailor-made for you


What you'll be doing

Relationship Management:

  • Cultivate and maintain strong, lasting client relationships by consistently engaging in communication and offering support.
  • Collaborate closely with various stakeholders throughout the organisation, including training solution managers, presenters, client service, online, and programme teams.
  • Identify opportunities to promote additional products/programmes to clients.
  • Participate in weekly/monthly meetings, assisting the Client Relationship & Operations Manager when required.

Programme Setup:

  • Collaborate with internal teams to align processes with client expectations, guaranteeing the accurate setup of B2B programmes whether delivered inhouse, incentre or online.
  • Ensure the accurate and timely execution of all B2Brelated processes while adhering to established procedures and meeting SLAs.
  • Address finance related matters and ensure punctual invoicing.
  • Process bookings and manage client contracts to ensure compliance with agreedupon terms and conditions.

Documentation and Reporting:

  • Maintain accurate and timely record keeping of delegate records, attendance and other associated tasks.
  • Produce reports as required to monitor programme performance and provide datadriven insights for decisionmaking.
  • Proactively evaluate client satisfaction and gather feedback, pinpointing areas for enhancing the client experience.
  • Effectively undertake any other duties as required to support the team's success and meet the division's/organisational needs.

Job Background:


Please note, this role is Hybrid with a mix of home and office working based in Manchester.

Company Benefits

  • Pension up to 5% matched by employer
  • Life Assurance 4x basic salary
  • Cycle to work scheme
  • Private Medical Cover
  • Health Care Cash Plan
  • Dental Insurance
  • Employee Assistance Programme
  • Will Writing Service
  • Income Protection
  • Give as you earn
  • You can make taxefficient contributions to a charity of your choice.


  • BPP Rewards

  • A companyfunded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing, and home insurance.
  • 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.


  • Learning and Development

  • As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive inhouse leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP's courses for free be it a professional qualification or full degree.

Key Responsibilities:

Please see the JD attached


Department:

Professional Development - PD Operations


Vacancy location:


Location:

UK, North West, Manchester St James's

  • Selfmotivated and approaches problemsolving proactively and creatively.
  • Strong organisational and time management skills and takes ownership of workload.
  • Maintains a consistently high level of accuracy and exceptional attention to detail.
  • Communicates clearly and professionally, both verbally and in writing.
  • Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 36
  • Skilled negotiator with experience managing stakeholder expectations and addressing challenging conversations.
  • Works effectively within a team and embraces collaboration. Brings valuable experience in building and nurturing strong relationships with key stakeholders.
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